A BOY with special needs was let down by the Isle of Wight Council, which failed to provide him with vital education.
The boy and his mother will receive Pfund17,000 in compensation as a result.
In a damning report made public today (Friday), Local Government Ombudsman Jerry White finds maladministration causing injustice. He said: "This was a lost opportunity that held back the boys personal development at a critical time.
"He also did not have any support or help to develop social and living skills. This left him isolated, withdrawn and dependent on his family."
The council has agreed to apologise and said it had taken steps to review working methods and ensure special educational needs work is more effective in future.
The council said the steps, introduced after a review of the ombudsmans ruling, would improve the service and reduce the chances of similar findings of maladministration with injustice by the watchdog body.
In addition to steps agreed with the ombudsman, including compensation, the council will meet the family and offer re-assurances that it is committed to meeting the ongoing needs of the young person involved in the case.